Andreu Gordillo Vázquez

Marketplace Lead at Framer

Andreu Gordillo Vázquez

Marketplace Lead at Framer

Andreu Gordillo Vázquez

Marketplace Lead at Framer

About

Currently a Telecommunications Network Engineering student at Universitat Pompeu Fabra and working as a Marketplace Lead at Framer, I combine technical expertise with strong problem-solving skills.

My experience includes creating technical documentation at HP and enhancing user experience at Framer through excellent support and solutions. Proficient in Python, C, Java, and various project management tools, I excel at making complex technical concepts accessible.

Passionate about networking and cybersecurity, I am dedicated to continuous learning and applying my skills in technical and customer-focused roles. Fluent in Spanish, Catalan, and English, I excel in collaborative, global settings, driving technological innovation and excellence.

Experience

Marketplace Lead

Framer • October 2024 - Now

Managing the Marketplace team, including the template and plugin review team, to ensure all submissions are reviewed properly and promptly.

Support Lead

Framer • May 2024 - October 2024

  • Expanded and managed a global support team of 10 members across multiple time zones, ensuring continuous coverage and timely assistance.

  • Developed and implemented workflows and collaboration processes that aligned the team with service goals, achieving a best-in-class 10-minute median first response time.

  • Led the creation and ongoing maintenance of the Help Center from scratch, collaborating closely with colleagues to provide comprehensive, easily accessible resources for customers.

Support Specialist

Framer • June 2023 - May 2024

Streamlining customer support for account and billing issues, including managing payments, refunds, and account modifications.

Technical Documentation Writer Intern

hp • June 2023 - May 2024

Prepared concise technical documentation, including user manuals and product specifications, ensuring accuracy and usability through close stakeholder collaboration and meticulous editing.

Technical Documentation Writer Intern

hp June 2023 - May 2024

Prepared concise technical documentation, including user manuals and product specifications, ensuring accuracy and usability through close stakeholder collaboration and meticulous editing.

Education

Bachelor's degree in Telecommunications Network Engineering

Universitat Pompeu Fabra September 2018 - Present

Specialized in software and network engineering, with expertise in networking, cybersecurity, and information theory. Well-versed in computer security, mobile communications, and network systems.

High school diploma in Information Technology

Col·legi Cultural • September 2016 - June 2018

Focused on fundamental technical disciplines, such as physics, advanced mathematics, industrial technology, and technical design.

Certifications

Skills

Programming

Python

C

Java

SQL

MATLAB

Software

Office

Framer

Figma

Canva

Operating Systems

Windows

macOS

iOS

Android

Languages

Spanish

Native

Spanish

Native

Spanish

Native

Catalan

Native

Catalan

Native

Catalan

Native

English

Fluent

English

Fluent

English

Fluent