Portrait of a young man with a pleasant expression, wearing a burnt orange t-shirt. He is posed against a black background with a gentle smile on his face, and the lighting softly highlights the left side of his face.

Andreu Gordillo Vázquez

Account and Billing Support Lead at Framer

About

Currently a Telecommunications Network Engineering student at Universitat Pompeu Fabra and working as the Account and Billing Support Lead at Framer, I blend technical expertise with strong problem-solving skills.

My experience includes creating technical documentation at HP and enhancing user experience at Framer through excellent support and solutions. Proficient in Python, C, Java, and various project management tools, I excel at making complex technical concepts accessible.

Passionate about networking and cybersecurity, I am dedicated to continuous learning and applying my skills in technical and customer-focused roles. Fluent in Spanish, Catalan, and English, I excel in collaborative, global settings, driving technological innovation and excellence.

Experience

Framer

Support Specialist

June 2023 - May 2024

Streamlining customer support for account and billing issues, including managing payments, refunds, and account modifications.

Description

May 2024 - Present

Account and Billing Support Lead

Framer

Support Specialist

June 2023 - May 2024

Streamlining customer support for account and billing issues, including managing payments, refunds, and account modifications.

Description

May 2024 - Present

Account and Billing Support Lead

Framer

Support Specialist

June 2023 - May 2024

Streamlining customer support for account and billing issues, including managing payments, refunds, and account modifications.

Description

May 2024 - Present

Account and Billing Support Lead

HP

Technical Documentation Writer Intern

June 2022 - September 2022, July 2023 - November 2023

Crafting concise technical documentation, including user manuals and product specs, ensuring accuracy and user-friendliness through stakeholder collaboration and thorough editing.

HP

Technical Documentation Writer Intern

June 2022 - September 2022, July 2023 - November 2023

Crafting concise technical documentation, including user manuals and product specs, ensuring accuracy and user-friendliness through stakeholder collaboration and thorough editing.

HP

Technical Documentation Writer Intern

June 2022 - September 2022, July 2023 - November 2023

Crafting concise technical documentation, including user manuals and product specs, ensuring accuracy and user-friendliness through stakeholder collaboration and thorough editing.

Education

Universitat Pompeu Fabra, Barcelona

Bachelor's degree in Telecommunications Network Engineering

September 2018 - Present

Specialized in software and network engineering, with expertise in networking, cybersecurity, and information theory. Well-versed in computer security, mobile communications, and network systems.

Universitat Pompeu Fabra, Barcelona

Bachelor's degree in Telecommunications Network Engineering

September 2018 - Present

Specialized in software and network engineering, with expertise in networking, cybersecurity, and information theory. Well-versed in computer security, mobile communications, and network systems.

Universitat Pompeu Fabra, Barcelona

Bachelor's degree in Telecommunications Network Engineering

September 2018 - Present

Specialized in software and network engineering, with expertise in networking, cybersecurity, and information theory. Well-versed in computer security, mobile communications, and network systems.

Col·legi Cultural, Badalona

High school diploma in Information Technology

September 2016 - June 2018

Focused on fundamental technical disciplines, such as physics, advanced mathematics, industrial technology, and technical design.

Col·legi Cultural, Badalona

High school diploma in Information Technology

September 2016 - June 2018

Focused on fundamental technical disciplines, such as physics, advanced mathematics, industrial technology, and technical design.

Col·legi Cultural, Badalona

High school diploma in Information Technology

September 2016 - June 2018

Focused on fundamental technical disciplines, such as physics, advanced mathematics, industrial technology, and technical design.

Certifications

Skills

Programming

Python

C

Java

SQL

MATLAB

Software

Office

Framer

Figma

Canva

Operating Systems

Windows

macOS

Linux

iOS

Android

Languages

Spanish

Native

Spanish

Native

Spanish

Native

Catalan

Native

Catalan

Native

Catalan

Native

English

Fluent

English

Fluent

English

Fluent

English