About
Currently a Telecommunications Network Engineering student at Universitat Pompeu Fabra and working as a Marketplace Lead at Framer, I combine technical expertise with strong problem-solving skills.
My experience includes creating technical documentation at HP and enhancing user experience at Framer through excellent support and solutions. Proficient in Python, C, Java, and various project management tools, I excel at making complex technical concepts accessible.
Passionate about networking and cybersecurity, I am dedicated to continuous learning and applying my skills in technical and customer-focused roles. Fluent in Spanish, Catalan, and English, I excel in collaborative, global settings, driving technological innovation and excellence.
Experience
Marketplace Lead
Framer • October 2024 - Now
Managing the Marketplace team, including the template and plugin review team, to ensure all submissions are reviewed properly and promptly.
Support Lead
Framer • May 2024 - October 2024
Expanded and managed a global support team of 10 members across multiple time zones, ensuring continuous coverage and timely assistance.
Developed and implemented workflows and collaboration processes that aligned the team with service goals, achieving a best-in-class 10-minute median first response time.
Led the creation and ongoing maintenance of the Help Center from scratch, collaborating closely with colleagues to provide comprehensive, easily accessible resources for customers.
Support Specialist
Framer • June 2023 - May 2024
Streamlining customer support for account and billing issues, including managing payments, refunds, and account modifications.
Technical Documentation Writer Intern
hp • June 2023 - May 2024
Prepared concise technical documentation, including user manuals and product specifications, ensuring accuracy and usability through close stakeholder collaboration and meticulous editing.
Technical Documentation Writer Intern
hp • June 2023 - May 2024
Prepared concise technical documentation, including user manuals and product specifications, ensuring accuracy and usability through close stakeholder collaboration and meticulous editing.
Education
Bachelor's degree in Telecommunications Network Engineering
Universitat Pompeu Fabra • September 2018 - Present
Specialized in software and network engineering, with expertise in networking, cybersecurity, and information theory. Well-versed in computer security, mobile communications, and network systems.
High school diploma in Information Technology
Col·legi Cultural • September 2016 - June 2018
Focused on fundamental technical disciplines, such as physics, advanced mathematics, industrial technology, and technical design.
Certifications
Skills
Programming
Python
C
Java
SQL
MATLAB
Software
Office
Framer
Figma
Canva
Operating Systems
Windows
macOS
iOS
Android